Terms & Conditions

Effective Date: 17 April 2026

These Terms & Conditions govern the services provided by VIPRO TECH ENTERPRISE (202303206355 (RA0103162-K)) (“VIPRO”, “we”, “us”, or “our”) through vipro.my.

By purchasing, accessing, or using our services, you agree to these Terms & Conditions.

1. Business Information

Business Name: VIPRO TECH ENTERPRISE
Registration No.: 202303206355 (RA0103162-K)
Website: https://vipro.my
Support Email: [email protected]
Country: Malaysia

2. Nature of Service

VIPRO provides a fully managed WordPress website service, including WooCommerce-related service components where applicable.

Our service is a managed website platform. It is not a self-managed hosting account and is not sold as direct server, infrastructure, or hosting control panel access.

Unless expressly stated otherwise in writing:

  • direct server access is not provided
  • direct hosting control panel access is not provided
  • customers may not install plugins, themes, or server-level tools on their own
  • certain WordPress settings, functions, menus, or administrative capabilities may be disabled, restricted, or customized by VIPRO
  • where applicable, certain WooCommerce-related settings, functions, or capabilities may also be limited, restricted, or managed by VIPRO
  • the website environment, system configuration, platform controls, and higher-level administrative permissions remain under VIPRO’s management

3. Customer Access and Permissions

Customers are provided with access and permissions determined by VIPRO for normal business use of the website.

VIPRO may assign a custom role or limited administrative-style role to customers depending on the plan or service arrangement. Such access does not grant full platform control, full system control, or unrestricted administrative authority over the underlying managed environment.

VIPRO retains full administrative control of the managed website environment. Customers are provided with a limited custom access role determined by VIPRO and do not receive full system or platform administrative control.

VIPRO reserves the right to limit, modify, suspend, or remove access permissions where reasonably necessary for:

  • security
  • platform stability
  • compatibility
  • maintenance
  • legal compliance
  • abuse prevention
  • service consistency
  • billing enforcement

4. VIPRO Administrative Access

VIPRO retains elevated administrative control over the managed service environment for provisioning, maintenance, troubleshooting, security, upgrades, backups, compatibility management, abuse prevention, and service continuity.

Authorized VIPRO personnel may access customer websites, service accounts, technical settings, and related service data only where reasonably necessary to:

  • provide support
  • perform maintenance
  • perform upgrades or internal migrations
  • fix issues
  • investigate security events
  • maintain platform compatibility
  • comply with legal or regulatory obligations

5. Customer Responsibilities

Customers agree that they will:

  • provide accurate and complete information reasonably required for setup, billing, and support
  • provide content, materials, approvals, and instructions needed for service fulfillment
  • use the service lawfully and responsibly
  • not attempt to bypass platform restrictions, security controls, or permission limits
  • not use the service for unlawful, fraudulent, abusive, infringing, harmful, or disruptive activity

Customers remain responsible for the legality, accuracy, ownership, and use of the content, media, products, and information they place on their website.

6. Service Fulfillment and Delivery

Our services are digital services.

After successful payment, we begin fulfillment by taking reasonable steps such as:

  • creating or activating the relevant service order
  • provisioning the website or managed service environment
  • requesting required onboarding information where needed
  • configuring the service according to the selected plan
  • providing access or starting service work

Fulfillment timing may vary depending on:

  • the service purchased
  • payment confirmation
  • account verification
  • customer response time
  • required content or materials
  • technical dependencies
  • maintenance windows
  • security checks
  • third-party service availability

Where customer action is required, service delivery may be delayed until the required information, approvals, content, or access details are provided.

7. Billing and Subscription Terms

Some services may be offered on a recurring subscription basis.

By purchasing a subscription, you authorize VIPRO and our payment provider to charge the applicable recurring fees based on the selected plan and billing cycle.

Unless otherwise stated on the sales page, invoice, or checkout page:

  • subscription charges are billed in advance
  • subscriptions may renew automatically on the selected billing cycle unless cancelled before renewal
  • you are responsible for keeping billing information current and valid
  • failed or rejected payments may result in restricted access, suspension, or termination of the affected service

We do not provide a free trial unless expressly stated otherwise in writing on the relevant offer or checkout page.

8. Cancellation Policy

You may cancel your subscription at any time by contacting [email protected] or by using any billing management method we make available.

Unless otherwise stated in writing:

  • cancellation stops future renewals
  • cancellation does not automatically reverse a payment already charged for the current billing period, except where required by applicable law
  • service may continue until the end of the current paid billing period unless suspended or terminated earlier for breach, abuse, non-payment, or security reasons

If a specific service arrangement requires notice, minimum term, or additional cancellation steps, that will be stated in the relevant proposal, invoice, order confirmation, or plan description.

9. Platform Portability and Post-Cancellation Data

VIPRO provides a closed, fully managed website platform. Unless expressly agreed in writing, customers are not provided with site migration services, backup exports, downloadable backup files, database exports, or restoration assistance for use on external servers or third-party hosting environments.

For clarity, this restriction does not apply to customer-facing data export features that are expressly made available by VIPRO within the managed platform, such as permitted WooCommerce order export functionality.

Upon cancellation or termination, customer access to the managed website environment may be suspended immediately or at the end of the current paid billing period, as applicable.

Customer website content, media, configuration data, and related service data may be scheduled for deletion from the active service environment after cancellation or termination. VIPRO may retain limited records, logs, billing information, support records, and backup copies for a reasonable period where necessary for security, dispute resolution, fraud prevention, legal, tax, accounting, or operational purposes.

Any retained personal data will be handled in accordance with the Privacy Policy and applicable law.

10. Refund Policy

We do not provide free trials.

Payments for our managed website services, setup work, hosting, maintenance, subscriptions, and related digital services are generally non-refundable and non-prorated once billed, because service capacity, provisioning, setup time, administrative work, support allocation, and reserved resources may begin immediately after payment.

However, nothing in these Terms & Conditions excludes, restricts, or overrides any refund, cancellation, or consumer rights that may apply under applicable law.

If a refund is approved by VIPRO or required by applicable law, it will be processed using the original payment method where reasonably possible.

11. Payment Processing

We use third-party payment providers, including Stripe, to process payments, subscriptions, and billing-related transactions.

When you complete a payment, the payment provider may collect and process your payment information, billing details, transaction details, and related information in accordance with its own policies and procedures.

We do not store your full payment card number on our website.

12. Service Availability and Changes

We may update, improve, replace, restrict, or discontinue specific features, integrations, settings, workflows, or components of the managed service where reasonably necessary for:

  • security
  • performance
  • compatibility
  • maintenance
  • supportability
  • operational consistency
  • provider changes
  • legal or regulatory compliance

We do not guarantee uninterrupted or error-free availability at all times.

13. Suspension or Termination

We may suspend, restrict, or terminate access to the service where reasonably necessary for:

  • non-payment
  • breach of these Terms & Conditions
  • unlawful or abusive activity
  • security risks
  • fraud prevention
  • legal or regulatory compliance
  • protection of the platform, other customers, or our business operations

14. Third-Party Services

Our services may depend on or integrate with third-party providers, platforms, gateways, tools, plugins, APIs, hosting services, or infrastructure.

VIPRO is not responsible for outages, delays, policy changes, pricing changes, restrictions, or failures caused by third-party providers beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, VIPRO shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profit, revenue, data, goodwill, business opportunity, or business interruption arising out of or related to the use of our services.

Nothing in these Terms & Conditions excludes liability that cannot be excluded under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services after an update means you accept the revised version.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

VIPRO TECH ENTERPRISE
Registration No.: 202303206355 (RA0103162-K)
Website: https://vipro.my
Email: [email protected]
Country: Malaysia